Dell Case Study

Case Study on dell Financial Review. 1.) hound ways that dell conducts research on its customers to continually touch on products and values. > Dell uses Dell.com market research as bipartisan synergetic process as it provide customers with needed information and at the same time provides Dell critical data how customers run a risk about products and what they would like products to do. >Dell posts online questionnaires to establish customer responses to specific ideas as part of their market research. >Dell launched IDEASTORM a forum community that allows members to suggest interesting ideas about products and proceedss they would like Dell to offer. >Dell gets feedback on opinions on products and services, allowing the company to improve and adjust products as necessary. 2.) What be the features of Dells research? >Dell uses Dell.com as a two-part interactive process. Dell.com provides technical support which allows Dell customers to enter forums, master mind questions, get answers and see accepted solutions), get how-to and step by step information for specific technical issues and information on the latest hot issues. It provides customers needed information in fuddled and informal ways. Dell support provides extensive information including tiff shooting guides.

Customers can access this information via popular topics, meat type or tech support topics. < Dell gets feedback on opinions on products and services, allowing the company to improve and adjust products as necessary. 3.) What is Dells unique selling point? > Dells unique selling point is the abil ity for consumers to choose and piss their! computer. Customers can purchase custom-built product and services. Customers, whether online, via phone or in a retail outlet, can select the features they require. 4.) What ar the strategies Dell use to generate revenue? > Dell created a series of customized websites for their customers, such as Dell.com that provides high level of service to...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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